Most helpful review
I believe that Rooter Hero has scammed me the same way they have scammed or attempted to scam many other customers (See https://claremont-courier.com/latest-news/rooter-hero-settles-ordered-to-pay-209k-other-fees-57412/). On December 6, 2021, I called several plumbers...
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ID
#3345486 Review #3345486 is a subjective opinion of poster.
Location
Sacramento, California

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Verified Reviewer
New Reviewer

Clogged main line

Absolute nightmare Called them out and needed them to return in 3 weeks Evidently they do not stand behind their work Tech complained he could guarantee it because he was sure that there was a line problem Asked for a different tech and no one showed or called Different company ran snake then put a camera down the line and pipe is perfectly fine Just a bad snake job Called rooter hero the next day to talk to a manager twice 9am and 3pm and never got a call back to discuss their tech attitude and lack of standing behind their work Great business practice

User's recommendation: Buyer beware.

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ID
#3051247 Review #3051247 is a subjective opinion of poster.
Location
San Bruno, California
Loss
$79
Preferred solution
Let the company propose a solution
Rooter Hero came out on there $77.00 special drain snake. They were told they would have to snake the through the toilet drain. When they got here, they said it was $385.00 to remove the toilet. I removed it in less than three minutes since it was new a week ago. Then,...
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ID
#2799861 Review #2799861 is a subjective opinion of poster.
Location
Fallbrook, California
New Reviewer

Unsatisfied with work and personnel

January 2019 Rooter Hero did plumbing in my house. Plumbing works fine; however, they unsafely left plastic on floor (did not secure it), My wife fell over the plastic. As a result, she broke two bones near her hip and had to have surgery. She experienced a stroke in the middle of all this. When they dismissed her from hospital, she spent 63 days in rehabilitation center. Today, nearly two years later, she is bed bound and cannot walk. Also, the personnel dug *** in my bathroom to fix plumbing and was not intending to fix floor back to its original condition. They still have not done so. They told me they do not hire to fix the hole. I explained "you dug the hole, you fill it back up." Yes, they filled the hole but did not return the floor to its original condition. Thus, I am having to hire someone to fix the tile on the floor or do it myself. I am doing it. The concrete was left uneven and horrible. They left concrete pieces and plumbing materials in my yard which I had to clean up. They were messy and unprofessional. It took them approximately two weeks to fix it. The lead man was not here all the time supervising to ensure everything was completed correctly. I called Rooter Hero and was told they had past issues with this same guy.

User's recommendation: Do not use Rooter Hero if you want a professional job.

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ID
#2173518 Review #2173518 is a subjective opinion of poster.
Service
Rooter Hero Plumbing Plumbing Service
Cons
  • Already explained
Preferred solution
Let the company propose a solution
New Reviewer
I had Rooter Hero at my residence back in July 2019 to re-pipe my cold water with Pek piping, new water heater, filtration system, Etc and spent close to $25,000 for the job. Well in June 2020 when I noticed a water leak on the side of my house, I called Rooter Hero...
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ID
#2082459 Review #2082459 is a subjective opinion of poster.
Service
Rooter Hero Plumbing Plumbing Service
Pros
  • Polite plumber
Cons
  • Had a valid pipe leak which was not fixed
Loss
$585
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Do not clean crawlspace after putting new pipes...

chargers to much money but do not clean crawlspace...

User's recommendation: somone else with more details.

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ID
#1827672 Review #1827672 is a subjective opinion of poster.
Location
Newark, California
Preferred solution
Let the company propose a solution

Flat rate company. Knowledgeable technicians.

You pay for what you get. People always want their plumbing fixed but never like the price to have it done right the first time. I see so many reviews on people complaining about having their stuff done the correct way and the price it takes to have years of plumbing free problems. Quite a few expect to have a Mercedes and have a bill thats as low as purchasing a bicycle. Company has competitive rates. Not the lowestand definitely not the highest. Id rarher pay more for the piece of mind especially when it comes to my plumbing.
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ID
#1718176 Review #1718176 is a subjective opinion of poster.
Service
Rooter Hero Plumbing Plumbing Service
Reason of review
Exactly as described/ advertised
New Reviewer

Avoid at all costs

I'm appalled by this companies business practices. My 98 year old grandfather was having trouble with a slow kitchen drain. Rooter Hero came out snaked his line came out told him his line was cracked and needed lined. They only told him the price after the job was done. They charged him nearly $9000 dollars to descale and coat about 20' of a 2" line!!! 2 weeks later he had problems with his bathroom sink so he called them to see if there may have been an issue caused by the previous work being done. Now rather than coming out and taking care or checking on the issue they told him it would need the same repair over the phone. Completely disgusted this is how they treat the elderly... I called after finding out about this to see if they would like to make things right and make an adjustment. The response was that he signed a contract and they felt there was no problem with how the job was handled. My grandfather is on a fixed budget and the way wipe out nearly half of his savings for repair of 20' of 2" line is absolutely unbelievable. I will be posting reviews absolutely anywhere possible in hopes of making sure such a thing doesn't happen to anyone else!
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ID
#1706122 Review #1706122 is a subjective opinion of poster.
Service
Rooter Hero Plumbing Plumbing Service
Cons
  • Over charged the elderly
  • Overbilled for false hours
  • Bs about why he did not remove roots from the sewer line
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
New Reviewer

Totally misdiagnosed my plumbing problem

I left a phone message explaining my frustration with the diagnosis by Jose and his manager Josh. 12-2018. I called rooter hero to diagnose a leak problem in the master bathroom shower area. After doing little research they proposed SMOKE DETECTION for $3250.00 to see what may be leaking near the shower. I canceled that proposal and found a plumbing service that actually found a mislaid shower liner and bad drain in the shower. I finally fixed the problem by spending $2000.00 to relay the shower floor. Rooter hero may clean drains, but they know nothing about finding leaks. I would never call them for anything ever again. What if I spent $3250.00 to find nothing! Rooter Hero is bad business for anyone, especially the bald Josh guy who said he had plenty of experience and knew nothing about fixing the shower drain.
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1 comment
#1783055

I'd love to meet the person who did your shower floor for only 2000! What kind of warranty were you given? I myself with no license wouldnt even touch the job for less than 3000 especially if having to fix the drain and make the correct tie ins to the walls for a liner.

ID
#1560236 Review #1560236 is a subjective opinion of poster.
Service
Rooter Hero Plumbing Plumbing Service
Cons
  • Already explained
Reason of review
Pricing issue
New Reviewer

Con Artists

These guys are con artists. Our pressure vacuum breaker was leaking, so I contacted Rooter Hero to fix it. Someone came out and quoted us $1019 to replace it. He said the part alone cost $600. A quick Google search revealed that the part could be obtained for less than $100 from Amazon, Home Depot, or many other places. We said no thanks. We had someone from another company come out a replace the part for $100. Rooter Hero plumbing literally quoted us more than 10 times what another company charged, and lied to us about the cost of the part.
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ID
#1551528 Review #1551528 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
Liars
Preferred solution
Let the company propose a solution

Plumbing scam

I called them to open a clogged pipe in the kitchen sink. they wanted to charge me $24,000, saying that all sewer and water pipes under our double wide mobile home needed to be replaced. I had another company inspect under our home and they said that all that we needed was significantly less repairs and bid $1700. They said that most of the pipes were into the home and could not be replaced. I am 81 yrs. of age and very ill. SHAME on ROOTER HERO for taking advantage of the aged and ill people, M. E. Myer
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ID
#1498499 Review #1498499 is a subjective opinion of poster.
Location
Surprise, Arizona
New Reviewer

I called rooter out to unclog a sink and they went under our mobile home to do an inspection without consulting us and came out and said that all of our sewer and water pipes needed to be replaced,

make an inspection and came out and said that all of our sewer and water pipes needed to be replaced or we would have serious problems. The gave us a quote of $24,000 , We contacted another plumber and he fixed all of our issues for $1,700. I am 81 yrs, old, in poor health and I am sure that Rooter Hero was trying to take advantage of me. (shame on them)
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ID
#1496491 Review #1496491 is a subjective opinion of poster.
Service
Rooter Hero Plumbing Plumbing Service
Cons
  • Price gouging
Reason of review
Pricing issue

Poor quality work rooting undergrond sewer line

Poor job clearing a 4-inch underground main sewer line in January 2019. Their plumber said that it was better to not use a cutter/blade on the end of the snake because "if you cut the roots out of the line, they will grow back even faster, just like cutting hair." (...yeah, well the best plumbers I've hired over the past 20 years all removed roots when they clogged sewer lines.) Also, two weeks before writing this review, I sent them a note AND called asking that a representative of Rooter Hero call me. Crickets. Find another company who will do the job right and won't try to up-sell you, and who will get someone in authority to call when you ask. This company failed on all 3 counts.
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ID
#1475709 Review #1475709 is a subjective opinion of poster.
Pros
  • Polite plumber
Cons
  • Bs about why he did not remove roots from the sewer line
Reason of review
Bad quality
Loss
$125
Preferred solution
Full refund
New Reviewer

Beware

Dont do it. Over priced for the work involved. Rude Management. Look around they give plumbers a bad name. They taught me a good lesson. Do not trust. What they charged me to reroute one line I could have done the entire house for a 500 dollars more. Gougers, they took advantage
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ID
#1474942 Review #1474942 is a subjective opinion of poster.
Service
Rooter Hero Plumbing Plumbing Service
Cons
  • Over priced
Reason of review
Poor customer service
Loss
$1060
Preferred solution
Price reduction
New Reviewer

Beware

Dont do it. Over priced for the work involved. Rude Management. Look around they give plumbers a bad name. They taught me a good lesson. Do not trust. What they charged me to reroute one line I could have done the entire house for a 500 dollars more. Gougers, they took advantage
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ID
#1474933 Review #1474933 is a subjective opinion of poster.
Cons
  • Over priced
Reason of review
Pricing issue
Loss
$1060
Preferred solution
Price reduction
New Reviewer

Beware of Price gouging

Dont do it. Over priced for the work involved. Rude Management. Look around they give plumbers a bad name. They taught me a good lesson. Do not trust. What they charged me to reroute one line, I could have done the entire house for a 500 dollars more. Gougers, they took advantage.
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ID
#1474909 Review #1474909 is a subjective opinion of poster.
Location
Kingman, Arizona
Reason of review
Pricing issue

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